Legal information

This page outlines the legal terms applicable to Torveniq's catering services in Australia, including consumer rights under Australian Consumer Law (ACL), food safety obligations, privacy practices and dispute resolution.

Effective date: 1 January 2026. For privacy details see Privacy Policy.

Privacy Policy Contact support
Event setup Plated menu

Terms of service

By engaging Torveniq you accept these Terms. Key points:

  • Bookings are confirmed once a quote is accepted and any requested deposit is paid.
  • Final guest numbers must be confirmed at least 7 days before the event; final invoicing is based on confirmed numbers or actuals greater than the confirmed number.
  • Menu changes after confirmation may incur costs; substitutions for seasonal availability will be discussed in advance.
  • All prices quoted are in AUD and exclude third-party venue fees, corkage, permits and other site-specific charges unless stated.
Buffet display
Staff serving

Australian Consumer Law (ACL)

Torveniq complies with the ACL (Schedule 2 of the Competition and Consumer Act 2010). Services come with consumer guarantees which cannot be excluded where applicable.

Your rights include:

  • Services must be supplied with due care and skill.
  • Services must be fit for the specified purpose.
  • If a major failure occurs you may be entitled to remedies including refund, re-supply, or compensation.
Summary table — remedies
Issue Likely remedy Action
Major food safety failure Full refund, investigate, and corrective action Contact us immediately; retain samples if safe
Service significantly below standard Partial refund or re-performance Notify within 48 hours with details

Food safety, allergies and HACCP

We operate under Australian food safety standards and maintain HACCP-based controls. Below is a quick FAQ:

Our suppliers are verified, temps are logged, and delivery controls reduce cross-contamination risks. We keep records for audits.

We label menus with common allergens and offer vegetarian, vegan and gluten-conscious options. Clients must notify us of known severe allergies at booking.

Venue power, access and approved prep areas must be provided. We will not accept liability for venue-provided equipment failures beyond our control.

Privacy, data and Australian requirements

Torveniq complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information. We collect only necessary data to provide services, process payments and communicate about bookings.

  • We retain booking records and contact details for a reasonable period to meet tax and warranty obligations.
  • Personal data is stored securely; third-party processors are assessed for compliance.
  • For requests about access, correction or complaints regarding personal information, contact our privacy officer via Contacts or see Privacy Policy.
Privacy officer
Privacy Officer

Cancellation, refunds and disputes

Cancellation and refund terms (summary):

  • Deposits may be non-refundable depending on notice period and supplier commitments.
  • For cancellations within 14 days of event, standard cancellation fees apply (see your quote).
  • If you believe services have failed to meet guarantees, notify us in writing within 7 days for assessment.
Complaints & dispute resolution

We aim to resolve complaints promptly. Steps:

  1. Contact customer support at Torveniq@outlook.com or phone +61 417 856 329.
  2. If unresolved within 30 days, you may escalate to a relevant external body (e.g., state Fair Trading or the Australian Competition and Consumer Commission).
Address: Apartment 5, 14 Norton Street, Leichhardt NSW 2040, Australia

Documentation & supplier compliance

We maintain insurance (public liability) and supplier certificates upon request. For venue or client-required insurance certificates, allow at least 5 business days for issuance.

  • Public liability cover available on request.
  • Supplier HACCP and food handling certificates are verifiable.
Catering documentation