Privacy Policy

This Privacy Policy explains how Torveniq collects, uses, stores, and safeguards personal information in connection with our catering services in Australia. We aim to present this information clearly so clients, suppliers, and guests can understand what data may be handled and for which purposes. Our practices align with applicable Australian privacy principles and reflect everyday operational needs for event planning, delivery, and service.

Information we may collect includes contact details provided by clients and prospects, such as names, phone numbers, email addresses, and company roles; event details such as dates, locations, dietary preferences, headcounts, and setup requirements; and records of communications, proposals, and invoices. For guests, we may receive dietary and accessibility information shared by an organiser for menu planning and service preparation. We encourage organisers to share only information that is necessary for the agreed scope.

We use personal information to prepare quotes, manage bookings, coordinate logistics with venues and suppliers, deliver meals and on-site service, and provide customer support. For marketing, we may send occasional updates about seasonal menus, tastings, or service notes. Recipients may opt out using the instructions in each message. We may also use information to enhance our processes, train staff, and analyse general trends that help improve planning and menu development.

Data may be shared with trusted partners who assist with operations, such as couriers, rental providers, and venue coordinators, strictly for activities required to deliver the event or order. These partners are expected to handle information responsibly and only for agreed purposes. If we are required to respond to lawful requests by public authorities, we will disclose information as needed to meet those obligations.

Storage and security measures include role-based access, credential hygiene, and secure systems for payment processing through reputable providers. We apply retention periods suited to legal, accounting, and operational requirements, after which records are archived or deleted in a reasonable timeframe. While *** method can promise absolute security, we take care to reduce risk through sensible technical and organisational measures.

Individuals may request access to, or correction of, their personal information held by Torveniq. To submit a request or to ask questions about this Policy, please contact us using the details below. We may ask for additional information to confirm identity before processing a request. Where a request relates to guest information supplied by an organiser, we may refer the individual to the organiser so updates flow through booking records accurately.

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If our services or legal requirements change, we may update this Policy. The version posted on this page is the current one. Material updates will be highlighted for a reasonable period. For any enquiry regarding privacy at Torveniq, please use the following contact points.